Frequently Asked Questions

General Information

  • Normal pick-up time is before 12 PM, and normal drop-off time begins after 1 PM .

  • Absolutely! A $10 fee applies for pick-ups or drop-offs outside these designated times.

  • We make sure to keep you updated on your pet's well-being with daily pictures and notifications, Monday through Friday, excluding holidays.

  • For canine boarding, we require Rabies, DHPP, Bordetella, and an Intestinal Parasite Test. For feline boarding, we require the Rabies and FVRCP Vaccine. All over-due vaccines are required to be completed a minimum of 1 week prior to the boarding reservation.

  • Of course! Pricing for our in-clinic diet is as follows:

    • Under 25 lbs. = $1.50 per serving

    • 25.1 - 50 lbs. = $2.50 per serving

    • Over 50 lbs. = $3.50 per serving

  • While we understand the desire to bring personal items, we prefer not to as they can be forgotten or lost. Additionally, pets may chew or soil them due to the new environment. We provide food, bedding, and toys for their comfort.

  • We have specific guidelines for medication administration during your pet's stay. Medications cannot be crushed and mixed with your pet's food prior to their visit. Nutraceuticals or vitamins are considered medications since we carefully track their ingestion. The pricing for medication administration is as follows:

    • Pills, powders, and topicals: $8 per day

    • Controlled substances: $10 per day

    • Insulin injections for diabetic pets:

      • $12 per day from Monday to Friday. On weekends, there is a technician visit charge of $60 (inclusive of both Saturday and Sunday).

      • The above diabetic care costs include potential glucose monitoring.

  • We walk our canine boarders four times daily Mon-Fri, three times on Saturday, and twice on Sunday.

  • Litter boxes & kennels are cleaned after each use.

  • You may request extra playtime ($10-15/day) or grooming services.

For Senior Pets

  • 13 years and older, unless your pet has a chronic medical condition, such as heart failure, immune deficiency, kidney failure, etc.

  • An exam and bloodwork within the last six months.

  • No! As long as the bloodwork was completed and acceptable within the last 6 months, you will not be required to do it again. If you were here for anything other than an annual exam with a doctor (i.e medical concern), a boarding consult will be required at a discounted rate.

  • Yes! Whether your pet is staying 1 night or 1 month, it will all be required. 

  • Ideally, we recommend scheduling the consult exam and bloodwork within a 1-2 weeks of your pet's boarding stay. This allows us enough time to review the results and address any concerns before their arrival.

  • While we strongly recommend the pre-boarding bloodwork for senior pets, it's ultimately your decision as the pet owner. However, we want to emphasize that it's in the best interest of your pet's health and well-being.

Overdue Medical Requirements

  • Vaccines typically take about a week to become fully effective in providing protection against diseases. Requiring vaccines to be completed at least one week before boarding ensures that all pets in our facility have adequate immunity, minimizing the risk of disease transmission.

  • Canine: Rabies, Distemper/Parvovirus, Bordetella, Intestinal parasite test.
    Feline: Rabies, Rhino/Calici/Panleukopenia

  • While we offer vaccination services, it's important for vaccines to have sufficient time to build immunity in your pet's system before they are exposed to potential pathogens in our boarding facility. This helps ensure the safety and health of all pets in our care.

  • If your pet's vaccines are overdue, you must schedule an appointment with our team to update them as soon as possible. Once the vaccines are administered, you can then schedule your pet's boarding stay after the one-week waiting period.

  • Cross-contamination between pets can lead to the spread of infectious diseases, including parasites like worms. By requiring vaccines and implementing other preventive measures such as fecal testing, we aim to create a safe and healthy environment for all pets in our facility.

  • While we do monitor pets for signs of illness and provide necessary treatments, preventing the introduction of parasites through vaccination and other preventive measures such as fecal testing is a more effective approach to maintaining a clean and healthy environment for all pets.

  • Even if your pet has been dewormed recently, there's still a risk of them being exposed to new parasites while in our boarding facility. Requiring vaccines, bi-annual fecal tests, and a waiting period helps minimize this risk and ensures the safety of all pets.

  • We understand that there may be medical reasons why a pet cannot receive certain vaccines. In such cases, we recommend discussing your pet's specific situation with our team to determine the best course of action for boarding.

  • Prior to boarding, we will ask for documentation of your pet's vaccination history. If there are any concerns or if vaccines are overdue, we will work with you to ensure that your pet is up to date on their vaccinations before their stay with us.

  • There is no additional cost for completing the medical requirements prior to boarding.