Stonebrook Family Pet ClinicSurvey Client Experience * It is easy to get a hold of someone. Strongly Disagree Disagree Neutral Agree Strongly Agree I feel my concerns are heard. Strongly Disagree Disagree Neutral Agree Strongly Agree The staff is always nice & welcoming. Strongly Disagree Disagree Neutral Agree Strongly Agree I use Stonebrook's app, Otto, for primary communication.. Strongly Disagree Disagree Neutral Agree Strongly Agree I am glad Stonebrook utilizes texting. Strongly Disagree Disagree Neutral Agree Strongly Agree I am aware Stonebrook has a social media account & care about what they are posting. Strongly Disagree Disagree Neutral Agree Strongly Agree A once of month newsletter is enough to keep me up-to-date. Strongly Disagree Disagree Neutral Agree Strongly Agree Exam Experience * I feel it is easy to get my pet an exam & seen quickly Strongly Disagree Disagree Neutral Agree Strongly Agree I feel my pet's exam is always quick & efficient. Strongly Disagree Disagree Neutral Agree Strongly Agree There are never surprise charges at the end my visit. Strongly Disagree Disagree Neutral Agree Strongly Agree I feel there is adequate explanation on the services my pet is receiving. Strongly Disagree Disagree Neutral Agree Strongly Agree I never feel pressured into services. Strongly Disagree Disagree Neutral Agree Strongly Agree Stonebrook makes educational materials readily available & easy to understand. Strongly Disagree Disagree Neutral Agree Strongly Agree Patient Experience * I feel my pet receives quality care. Strongly Disagree Disagree Neutral Agree Strongly Agree I feel mistakes do not happen often. Strongly Disagree Disagree Neutral Agree Strongly Agree I wish Stonebrook offered wellness plans. Strongly Disagree Disagree Neutral Agree Strongly Agree I am aware of the Loyalty Membership & it's benefits. Strongly Disagree Disagree Neutral Agree Strongly Agree Stonebrook makes it easy to know when my pet is due. Strongly Disagree Disagree Neutral Agree Strongly Agree When my pet is dropped off I feel there is adequate communication. Strongly Disagree Disagree Neutral Agree Strongly Agree I feel follow ups are prompt & consistent. Strongly Disagree Disagree Neutral Agree Strongly Agree Is there any specific information or education that you feel would improve your understanding of your pet's health or enhance your experience with our clinic? * How do you prefer to receive educational information from us (e.g., email, website, social media, printed materials, in-person discussions)? * Anything else you would like to mention? Enter your email to receive a $15 credit on your account! (only if you want to) Thank you for helping to make Stonebrook a better place!
